Compare the PDF with the saved document and the template it uses.

1. Open the invoice

Go to Invoicing → Invoices and open the intended document. Confirm its customer and current status.

Find the correct document in the selected business.
Find the correct document in the selected business.

2. Save and download again

Choose Actions → Save before downloading. Wait for the new PDF rather than reopening an old downloaded file.

Use Save before Preview or Download after an edit.
Use Save before Preview or Download after an edit.

3. Check the design

Review the selected template, page size, item columns, long descriptions, images, and page breaks. A template’s layout is separate from the editor’s app panels.

4. Compare a fresh preview

Open the customer preview and the newly downloaded PDF. Check the same document number and content on both.

The customer document is shown without the editor’s tool panels.
The customer document is shown without the editor’s tool panels.

5. Report a persistent difference

If the saved text or layout still differs, give support the document number, design name, browser, and the affected page. Do not change invoice amounts to fix a display problem.