Payment and approval buttons depend on the document’s current state.
1. Read the status
Open the document from your customer portal. Check whether it is paid, voided, expired, awaiting acceptance, or still open.
2. Check what remains to do
A fully paid invoice has no unpaid amount to collect. An expired offer may need the sender to review its expiry. A signed or accepted document may already have a completed decision.
3. Check the payment choice
For an unpaid invoice, look for the payment methods the business has offered. The business may need to review its payment settings for this document and currency.
4. Ask the sender to review access
Share the document number and the message shown. Ask the business to check its relationship to your customer login; do not make a second payment to test a missing button.