External access depends on both your current account eligibility and the access granted to the connection.
1. Review the connection area
As the owner, open Account menu → Integrations and select AI Connections or Developer API. Read the availability message.
2. Check the plan
Both kinds of access require a currently eligible paid monthly or yearly account. Free, trial, lifetime/LTD, and ended accounts do not gain access from an old exception, existing key, or add-on.
3. Check the grant
Review the connection’s business, record areas, read/write choice, expiry, and any paused access. Plan access does not grant every record area automatically.
4. Resolve the stated reason
A plan restriction, expired key, revoked grant, paused access, or account block needs a different response. Contact support about an unclear account-specific refusal.