Check the result of an existing checkout before starting or recording another payment.
1. Open the invoice
Open the affected invoice and Manage Payments → History. Read any payment-in-progress or review message.
2. Match the actual transaction
Compare the payment reference, amount, and currency with the provider’s record or bank activity. A customer clicking Pay twice does not establish two charges.
3. Use the offered status or recovery action
Follow the status or recovery control shown for that attempt. Avoid changing its method, allocating the money again, or entering a manual receipt while the original result is pending.
4. Review the final outcome
Check Payments Needing Review if the payment could not be applied. Ask Human Support to investigate a persistent pending or disputed transaction.