Review the approval event and saved signature for the exact estimate accepted.
1. Open the accepted estimate
Go to Estimates, find the approved offer, and confirm its customer, number, and amount.
2. Review History
Open History and check the recorded acceptance and any verification information available for that estimate.
3. Open the customer copy
Preview or download the accepted document and inspect the signature where it was collected. A drawn sender signature and a customer’s acceptance are different events.
4. Preserve disputed evidence
If the acceptance or signature is unclear, keep the estimate number and contact support. Do not mark it approved again or alter the accepted scope merely to recreate missing evidence.