Stop future repeats while keeping generated invoices and their payment history available.
1. Find the schedule
Open Invoicing → Recurring. Match the customer, recurring number, and next date before choosing an action.
2. Use the action for its type
For a temporary stop, choose Pause when offered. This is available for manual schedules and supported online subscriptions; use Resume separately when ready. To permanently end an eligible online subscription, choose Cancel and read its cancellation confirmation. Cancellation stops future gateway charges and cannot be undone.
3. Check the resulting state
Return to Recurring and verify the schedule is paused or the subscription cancellation is recorded. Existing invoices are separate records.
4. Review existing work separately
Open a generated invoice if a past sale also needs correction. Use its supported credit, void, or refund flow according to its actual status.