Void an eligible issued invoice when the sale is cancelled and no payment or credit has been recorded.

1. Open the invoice

Go to Invoicing → Invoices and open the intended document. Confirm its customer and current status.

Find the correct document in the selected business.
Find the correct document in the selected business.

2. Check eligibility

Review payment history, linked credits, and any payment in progress. Read restrictions for closed periods or electronic invoices. Do not remove a genuine receipt to enable Void.

3. Choose Void

Open the row actions or editor Actions → Void. Read the document number and confirmation.

Actions provides the lifecycle choices available for this invoice.
Actions provides the lifecycle choices available for this invoice.

4. Confirm and verify

Confirm only for the intended invoice. It remains visible as VOID, keeps its number, and has nothing owed. Void is final; genuine item costs remain in Expenses.