Use Counts to decide whether eligible time uses the current retainer allowance.
1. Open the retainer period
Go to Invoicing → Retainers, open the retainer, and select the period you want to review.
2. Find the entry
In Time Entries, check its project, task, person, date, hours, and Counts switch.
3. Stop any running timer
Finish the timer before changing Counts. Check the entry has not already been billed or assigned to a closed period.
4. Choose the intended treatment
Change Counts only for eligible work in the selected retainer period. Covered time is excluded from ordinary unbilled invoicing to avoid charging it twice.
5. Check usage again
Review used and remaining hours after the change. If an entry’s billing link is unclear, ask Human Support rather than duplicating the time.