Use the customer’s existing subscription payment flow when its provider offers an update action.
1. Find the current subscription
Open the relevant recurring record and identify the customer, gateway, and generated subscription invoice. Do not create a replacement subscription to update a card.
2. Open the customer payment page
Open the existing subscription invoice’s customer page. Use Update Card when that provider supports it. If the page directs the customer to manage details elsewhere, follow that provider-specific instruction.
3. Let the customer update privately
The customer enters the updated payment details through the supported update form or provider flow. Do not collect their full card details, verification code, or provider password in chat or email.
4. Check the outcome
Return to the current subscription and review its provider status. If no update action is available or the subscription remains restricted, ask Human Support which recovery flow applies to that provider.