Choose the action from the invoice’s real issue and payment history.
1. Open the invoice
Go to Invoicing → Invoices and open the intended document. Confirm its customer and current status.
2. For an unused draft
Review Delete if the document was never issued and is no longer needed. Read the confirmation and its consequences.
3. For an issued unpaid sale
Review Void when no money, credit, or protected payment activity prevents it. The invoice stays marked VOID and keeps its number.
4. For a changed sale with payments
Use Refund and the cancelled-order choice or Create Credit Note, as appropriate to the correction. Check both the reduction in the sale and what happens to actual money already received.
5. For future delivery only
If you only want to stop an email or future recurring invoice, change that schedule instead. Neither Delete nor Void returns money; both have restrictions and no ordinary undo.