Use the recorded status and History to see what happened to an invoice.

1. Open the invoice

Go to Invoicing → Invoices and open the intended document. Confirm its customer and current status.

Find the correct document in the selected business.

2. Open History

Select History in the editor. Review the recorded issue, email, customer-view, and payment events available for this document.

Invoice History shows the recorded creation, issue and customer-view events for the fictional invoice.

3. Interpret each event

Sent or a queued email describes a delivery step. Viewed records the customer view being opened. Neither event means the invoice was paid.

4. Verify payment separately

Open Manage Payments → History for the actual recorded receipts and remaining balance. If a send outcome is uncertain, keep its reference and use the review action or support before sending again.